Terms & Conditions

Reservation and Booking:

● Guests must provide valid identification upon check-in.
● To confirm the reservation, a payment must be made.
● 50% up front payment is required for check in dates more than 30 days ahead.
● For bookings less than 30 days ahead, 100% of the payment must be made.

Cancellations:

• All cancellation requests must be submitted in writing and will be promptly
  responded to.
• For cancellations made 30 days or prior, a refund will be available unless the booking is during peak dates.
• Cancellations received within 15 to 30 days of the booking will incur a charge of 50% of the booking cost.
• Cancellations made within 14 days of the booking will incur 75% of the booking cost.
• Cancellations on peak dates such as December through to the end of January are deemed non-refundable.
• Refunds will be credited to the original card or bank account used for the initial payment. Refunds will be made with the exact amount of rupees received. We will not be responsible for currency fluctuations.
• Changes to dates can be made free of charge up to 30 days prior to the booking subject to availability.

Payment & Security Deposit:

• We accept cash, mastercard, visa and revolut, as well as bank transfer in
  LKR, AED or GBP.
• Valid credit card details will be taken at check-in as a security deposit for
  additional charges.
• The deposit will be refunded within 2 days after check-out, minus any deductions for damages or additional charges incurred during the stay.

Check-in and Check-out:

• Check-in time is between 2:30pm and 9pm. For check-in’s outside of this time frame, guests must communicate with thenestsrilankaoffice@gmail.com
• Early check-in and late check-out are subject to availability.

Accommodation Policies:

• The maximum occupancy for the villa is 8 guests.
• Guests must be at least 18 years old to make a reservation.
• Pets are not allowed.
• The villa is strictly no smoking. In the event that smoking occurs inside the villa, a supplementary charge of $250.00 will be applied to your credit card. This charge encompasses professional cleaning services for carpets, upholstery, and draperies. Please note, for smoking activities conducted outdoors, it is imperative not to discard cigarette butts on the grounds. A fee of $50 will be levied should it be necessary to remove cigarette debris from the property grounds.

Property Rules and Regulations:

– Guests are responsible for any damages caused to the property or its amenities
during their stay.

• No parties or events are allowed without prior approval from management.
• Only registered guests are allowed on the property.
• No fires are permitted. Your credit card will be charged an additional $250 for clean up and fines levied by the Fire Department.
• Parking is available for two vehicles
• Liability and Insurance:
• Guests are advised to obtain travel insurance to cover any unforeseen circumstances.
• The management is not liable for any loss, damage, or injury to guests’ belongings or persons during their stay. A security deposit box will be available to use in the villa.

Maintenance and Repairs:

• Guest information collected during the reservation process will be used solely for booking purposes and will not be shared with third parties.

Force Majeure:

• Neither party shall be liable for failure to perform their obligations under this agreement due to circumstances beyond their control, including but not limited to acts of nature, war, terrorism, or government restrictions.

Additional Services and Fees:

• Additional services such as airport transfers are available. Please inquire with the management for details.

Termination of Agreement:

• The management reserves the right to terminate this agreement and evict guests
  without refund in the event of violation of these terms and conditions or disruptive
  behavior.

Guest Feedback and Reviews:

• Guests are encouraged to provide feedback on their experience to help us improve our services.
• By submitting feedback, guests consent to the use of their comments for marketing purposes, such as testimonials or online reviews. Changes to Terms and Conditions:
• The management reserves the right to update or modify these terms and conditions at any time. Guests will be notified of any changes via email or through our website.