Terms & Conditions

Reservation Booking & Cancellations:

● Guests must provide valid identification upon check-in.
● To confirm the reservation, a payment must be made.
●⁠ ⁠Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in.

●⁠ ⁠To secure a direct booking, guests must pay 50% at the time of reservation and the remaining 50% at least 14 days before check-in. If you fail to make the puatment within the 48 hr grace period, the booking will be cancelled. 

•⁠ ⁠If check-in is within 14 days, full payment is required at the time of booking.

Payment & Security Deposit:

• We accept mastercard, visa and revolut, as well as bank transfer in
  LKR, AED or GBP.
• Valid credit card details will be taken at check-in as a security deposit for
  additional charges.
• The deposit will be refunded within 2 days after check-out, minus any deductions for damages or additional charges incurred during the stay.

Check-in and Check-out:

• Check-in time is between 3pm and 9pm. For check-in’s outside of this time frame, guests must communicate with hello@villamanagementsrilanka.com
• Early check-in and late check-out are subject to availability.

Accommodation Policies:

• The maximum occupancy for the villa is 8 guests.
• Guests must be at least 18 years old to make a reservation.
• Pets are not allowed.
• The villa is strictly no smoking inside. In the event that smoking occurs inside the villa, a supplementary charge of $250.00 will be applied to your credit card. This charge encompasses professional cleaning services for carpets, upholstery, and draperies. Please note, for smoking activities conducted outdoors, it is imperative not to discard cigarette butts on the grounds. A fee of $50 will be levied should it be necessary to remove cigarette debris from the property grounds.

Property Rules and Regulations:

– Guests are responsible for any damages caused to the property or its amenities
during their stay.

• No parties or events are allowed without prior approval from management.
• Do not feed any of the wild animals or bring animals inside the property
• Only registered guests are allowed on the property.
• No fires are permitted. Your credit card will be charged an additional $250 for clean up and fines levied by the Fire Department.
• Parking is available for two vehicles
• Liability and Insurance:
• Guests are advised to obtain travel insurance to cover any unforeseen circumstances.
• The management is not liable for any loss, damage, or injury to guests’ belongings or persons during their stay. A security deposit box will be available to use in the villa.

Maintenance and Repairs:

• Guest information collected during the reservation process will be used solely for booking purposes and will not be shared with third parties.

Force Majeure:

• Neither party shall be liable for failure to perform their obligations under this agreement due to circumstances beyond their control, including but not limited to acts of nature, war, terrorism, or government restrictions.

Additional Services and Fees:

• Additional services such as airport transfers are available. Please inquire with the management for details.

Termination of Agreement:

• The management reserves the right to terminate this agreement and evict guests
  without refund in the event of violation of these terms and conditions or disruptive
  behavior.

Rick and Liability 

•⁠ ⁠When you book a stay at The Nest it is understood that you take care of your own travel or other insurances as we decline liability of any sort. By staying at The Nest you accept this as a precondition.

•⁠ ⁠Third party liability: The Nest, its staff and agents do not accept any liability for services rendered by third parties to guests notwithstanding that such services may be arranged by its staff or agents. Any claim, demand, suit or damages which may be incurred by the guests shall be made directly with such third parties.

•⁠ ⁠Please note that there are in-room safe boxes for your valuables during your stay. The Nest and its agents cannot take any responsibility for the safety of valuables on the premises.

 

Guest Feedback and Reviews:

• Guests are encouraged to provide feedback on their experience to help us improve our services.
• By submitting feedback, guests consent to the use of their comments for marketing purposes, such as testimonials or online reviews. Changes to Terms and Conditions:
• The management reserves the right to update or modify these terms and conditions at any time. Guests will be notified of any changes via email or through our website.