Who we are
At The Nest Sri Lanka, we are committed to protecting the privacy and security of our
customers’ personal information. This Privacy Policy outlines how we collect, use,
disclose, and protect your information when you visit our website or make bookings
with us.
Information We Collect:
- Personal Information: When you make a booking with us, we may collect personal information such as your name, email address, phone number, and payment details.
- Booking Information: We may collect information related to your booking,
including dates of stay, preferences, special requests, and any additional services requested. - Communication Data: If you contact us via email or through our website, we may collect your communication data, including the content of your messages and our responses.
- Website Usage Data: We may collect data on how you use our website, including your IP address, browser type, pages visited, and duration of visit. This information helps us improve our website and tailor our services to better meet your needs.
How We Use Your Information:
- Booking Processing: We use your personal information to process your bookings, manage your reservations, and provide you with the services you have requested.
- Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.
- Marketing Communication: With your consent, we may send you promotional
emails about special offers, promotions, and updates about The Nest Sri Lanka. You have the option to unsubscribe from these communications at any
time. - Improving Our Services: We analyze website usage data to improve our website functionality, enhance user experience, and tailor our services to better meet your preferences.
Information Sharing and Disclosure:
- We may share your information with third-party service providers, such as payment processors and booking platforms, to facilitate your bookings and provide you with our services.
- We may disclose your information if required by law or in response to legal requests, such as court orders or government regulations.
Data Security:
- We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Changes to This Privacy Policy:
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us:
If you have any questions or concerns about our Privacy Policy or the handling of
your personal information, please contact us at [email address].
Effective Date:
This Privacy Policy is effective as of 26th of April 2024 and applies to all information collected from users of The Nest Sri Lanka website.